FAQ

What is the last date for approval of an old personal ID card?

The final date for approval of the old ID card at public institutions and departments is 31 /3/2018.



Should I bring a personal photo when applying for a smart ID card?

When applying for an ID for the first time, and issuing a replacement for a lost card.



What is the number of my smart ID card?

You can find the smart ID card number on the back of the card, next to ID No. field



Required documents to file an application for a Family Statement for head of family:

Temporary passport / residence visa of head of the family for Gazans/ card for children of Jordanian women, if any + a copy.

  •  The original marriage contract if the marriage took place outside the Kingdom duly certified or a marriage certificate from the Civil Status Department if the marriage took place inside the Kingdom for each wife + a copy.
  • A copy of the document of the wife (passport/ residence card/ card for children of Jordanian women) 
  • Copies of the children’s documents (passport / residence card / cards of children of Jordanian women / Jordanian birth certificate / birth certificate of a foreign country).


What are the conditions and required documents to register Family Statement for People of Gaza Strip?

• The application should be submitted by head of the family, or the wife in justified cases that are approved by the Office Secretary.

• The Family Statement includes wives regardless of their nationality, and single children only.

• A divorcee, from the Gaza Strip, can submit an application for Family Statement without adding the children, on condition that she doesn’t have another nationality.

• A widow of a Gazan man can submit an application to register a Family Statement for her and her children.

• Gazan women who are married to Jordanians or holders of a foreign nationality cannot file an application for a Family Statement



What are the conditions for registering in e-services?

Jordanian national

18 years old and/or above

Should have a smart ID card

Concerned person should take a live photo while holding the smart ID card

Image of the smart ID card should be on the front information side



What are the procedures for creating an E-Services account?

What are the procedures for creating an E-Services account?

Enter the e-service website.

Fill in the required fields.

Take a personal photo.

Check the application by the Electronic Verification employee.

Approve the application after ensuring the conditions are met.

Send a message to the citizen/ service recipient saying his account has been activated

Enter the e-service website and service request

 

What are the required documents to register in e-services?

A personal photo (1) / direct photo



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